Return & Refund Policy

To start a return, send an email to providing your order number and postal code to bring up your order history and we’ll send back a prepaid £30  flat rate return label.

Item(s) purchased on sale are final and cannot be returned for a refund.

Item(s) purchased from must be returned at the customer’s expense in new, unused condition with original tags still attached in order to receive a refund, within 30 days of us receiving the returned items.

Refunds will be issued in the original form of payment. Please note that we cannot refund the original shipping charges with the exception of incorrectly shipped items. 

Please note: We do not accept returns for Waffles N Cream products not purchased from

All customs or import duties, brokerage fees or taxes paid on return shipments that pass through customs are the sole responsibility of the customer. In the event you refuse your package, you will be charged for any costs, duties, fees or taxes associated with shipping the package back to Waffles N Cream. 


For local returns please contact SALES@WAFFLESNCREAM.COM


We do not exchange product or modify orders once it has been placed. If you purchased an item from and would like something else, a new order will need to be placed. A refund will be issued in the original form of payment within 1-2 business days of us receiving the returned items.

See RETURNS above for instructions on how merchandise can be returned.