Arrow Fat Left Icon Arrow Fat Right Icon Arrow Right Icon Cart Icon Close Circle Icon Expand Arrows Icon Facebook Icon Instagram Icon Twitter Icon translation missing: en.general.icons.vimeo Icon Hamburger Icon Information Icon Down Arrow Icon Mail Icon Mini Cart Icon Person Icon Ruler Icon Search Icon Shirt Icon Triangle Icon Bag Icon Play Video

Return & Refund Policy

To start a return, send an email to sales@wafflesncream.com providing your order number and postal code to bring up your order history and we’ll send back a prepaid £30  flat rate return label.

Item(s) purchased on sale are final and cannot be returned for a refund.

Item(s) purchased from wafflesncream.com must be returned at the customer’s expense in new, unused condition with original tags still attached in order to receive a refund, within 30 days of us receiving the returned items.

Refunds will be issued in the original form of payment. Please note that we cannot refund the original shipping charges with the exception of incorrectly shipped items. 

Please note: We do not accept returns for Waffles N Cream products not purchased from wafflesncream.co.uk

All customs or import duties, brokerage fees or taxes paid on return shipments that pass through customs are the sole responsibility of the customer. In the event you refuse your package, you will be charged for any costs, duties, fees or taxes associated with shipping the package back to Waffles N Cream. 

LOCAL RETURNS

For local returns please contact SALES@WAFFLESNCREAM.COM

EXCHANGES

We do not exchange product or modify orders once it has been placed. If you purchased an item from www.wafflesncream.com and would like something else, a new order will need to be placed. A refund will be issued in the original form of payment within 1-2 business days of us receiving the returned items.

See RETURNS above for instructions on how merchandise can be returned.